OUR SUPPORT

Support designed around your life.

Thoughtful, person-centred care and support shaped around individual needs, strengths, preferences, routines and meaningful personal outcomes — helping people maintain dignity, independence, wellbeing and connection.

Discuss Your Support Discover Our Approach

Your life.
Your choices.
Your support.

We aim to understand what matters to each person and shape appropriate support around their individual circumstances.

01

Personal

Support shaped around the individual's needs, routines and preferences.

02

Flexible

Arrangements considered in relation to assessed needs and circumstances.

03

Respectful

Dignity, privacy, choice and identity remain important in everyday support.

04

Outcome Focused

Support considers what matters and what the person wants to maintain or achieve.

Support that fits. Because care should work around the person, not make the person work around care.
SUPPORT TAILORED TO YOUR NEEDS

Care should make sense in the context of your life.

Everyone has their own routines, abilities, preferences, relationships, responsibilities and aspirations. Support should recognise that individuality.

At Earlston & Doune Care Services Ltd, we take a person-centred approach to understanding what appropriate support could look like for each individual.

That may include assistance with aspects of everyday life, maintaining independence at home, accessing the community, developing routines, companionship or support connected with wider wellbeing.

The precise nature of any service is determined through appropriate assessment and planning, taking account of individual needs, preferences, risk, capacity and the scope of the service we can safely provide.

HOW WE CAN SUPPORT

Support for different aspects of everyday life.

Support arrangements are individual. The examples below illustrate areas that may form part of an agreed package following appropriate assessment.

01

Personal Care & Daily Routines

Appropriate assistance with agreed aspects of personal care and everyday routines, delivered respectfully with attention to privacy, dignity, preference and independence.

02

Independent Living Support

Practical support designed to help people participate in everyday activities and maintain as much appropriate independence and control as possible.

03

Companionship & Connection

Meaningful social contact and appropriate support with activities that can help people maintain relationships, confidence and connection with everyday life.

04

Community Support

Appropriate assistance to participate in community life, attend activities or appointments and maintain meaningful social and community connections.

05

Wellbeing & Routine Support

Structured, person-centred support that can help an individual maintain routines, confidence, engagement and wider everyday wellbeing.

06

Transition & Recovery Support

Where appropriate to assessed needs and our service scope, support can help people re-establish routines and independence following changes in circumstances.

EVERYDAY SUPPORT

The ordinary parts of life are often the most important.

Good support is not only about completing a task. It is about how that task fits into the person's wider day, preferences and independence.

Depending on assessed needs and agreed arrangements, support may involve areas such as:

Personal routines and daily living
Maintaining a safe and comfortable home routine
Meal-related routines and everyday organisation
Companionship and meaningful conversation
Accessing appropriate community activities
Attending agreed appointments or activities
Maintaining independence and confidence
Support with agreed personal outcomes
SUPPORT IN PRACTICE

Helping people continue to live their lives.

Appropriate support should contribute to everyday life rather than unnecessarily taking control of it.

At Home

Respectful support with agreed routines while recognising that the person's home remains their personal space.

Everyday Life

Supporting participation, routine, confidence and appropriate independence in day-to-day activities.

Community & Connection

Supporting meaningful relationships and appropriate opportunities to remain connected with community life.

PERSONAL PLANNING

Support starts with understanding what matters.

Before appropriate support can be organised, it is important to understand the person's circumstances, needs, strengths, preferences and desired outcomes.

Personal planning helps translate that understanding into clear information about how agreed support should be delivered.

It can consider routines, communication, relevant risks, preferences, independence, relationships and what the person would like to maintain or achieve.

Plans should remain relevant. Where circumstances change, appropriate review helps determine whether support arrangements should also change.

Discover Our Approach

What matters to you?

Personal outcomes help keep support connected to the individual's priorities and everyday life.

INDIVIDUAL NEEDS

Different people. Different circumstances. Individual support.

We recognise that people seeking support may have different abilities, experiences, communication needs and personal circumstances.

01

Older Adults

Person-centred support can help people maintain routines, dignity, independence, wellbeing and connection in everyday life.

02

Physical Disabilities

Support can be shaped around individual abilities, accessibility, routines, choices and desired outcomes.

03

Learning Disabilities

Individualised support can promote participation, communication, choice, confidence and meaningful everyday outcomes.

04

Autistic People

Support should recognise individual communication, sensory preferences, routines, strengths and personal ways of experiencing everyday life.

05

Mental Health Support Needs

Where appropriate to our service scope, person-centred support can contribute to routines, engagement, independence and wider everyday wellbeing.

06

Changing Circumstances

Support may also be considered when changes in circumstances create new needs for assistance, structure or everyday support.

PROMOTING INDEPENDENCE

Support should enable — not unnecessarily take over.

Receiving care does not remove a person's strengths, abilities or right to participate in everyday decisions.

We aim to recognise what an individual can do and, where appropriate, provide the level of assistance needed without unnecessarily replacing independence.

For one person this might mean encouragement or prompting. For another it may involve more direct assistance. The appropriate approach depends on individual circumstances.

This balance between assistance and independence is an important part of person-centred support.

FLEXIBLE & RESPONSIVE

Because needs and circumstances can change.

Life does not always remain the same. Health, confidence, routines, family circumstances and personal goals can change over time.

Support arrangements should therefore remain responsive. Appropriate reviews can help identify whether the existing plan continues to reflect the person's needs and outcomes.

Where a change is identified, we consider what action may be appropriate within the person's agreed arrangements and our service scope.

This helps keep support relevant rather than allowing an old plan to define a person's changing life.

ARRANGING SUPPORT

From first conversation to agreed support.

Our process is designed to understand the enquiry, assess suitability and establish an appropriate person-centred plan.

01

Enquiry

Contact us to discuss the circumstances and the type of support being considered.

02

Assessment

We consider needs, preferences, abilities, relevant risks and desired personal outcomes.

03

Planning

Where we can appropriately meet the person's needs, agreed information helps guide support arrangements.

04

Support & Review

Support is delivered in accordance with agreed arrangements and reviewed appropriately as circumstances change.

PROFESSIONALS & REFERRALS

Looking for support for someone you work with?

We welcome appropriate enquiries from social work, health and social care professionals and others involved in assessing, arranging or coordinating support.

Referral information helps us understand the person's circumstances, required outcomes and whether the service can appropriately meet identified needs.

Suitability and commencement remain subject to assessment, staffing capacity, location and the scope of our registered service.

Professionals & Referrals
QUALITY • REGULATION • GOVERNANCE

Personal support backed by professional systems.

Earlston & Doune Care Services Ltd is registered with the Care Inspectorate. Our organisational management systems also address quality, environmental responsibility, information security, anti-bribery management and occupational health and safety.

Care Inspectorate Registered ISO 9001 ISO 14001 ISO/IEC 27001 ISO 37001 ISO 45001
Quality & Registration
WHERE WE PROVIDE SUPPORT

Locally focused across Edinburgh and the Lothians.

Individual support arrangements are subject to assessment, location, staffing capacity and the scope of our registered service.

City of Edinburgh

East Lothian

Midlothian

West Lothian

OUR SUPPORT

The goal is not simply to provide care. It is to support a life.

A person's routines, choices, relationships, independence and aspirations matter. Our approach is to understand those things and provide appropriate support with dignity, purpose and respect.

Not sure what support you need?

Contact us and we can discuss your enquiry and, where appropriate, help identify the next step.

Talk to Our Team Frequently Asked Questions
EARLSTON & DOUNE CARE SERVICES LTD

Support That Is Personal.
Care That Is Purposeful.

Person-centred care and support centred on dignity, choice, independence, wellbeing and meaningful personal outcomes.

Company

  • Home
  • About Us
  • Our Approach
  • Why Choose Us
  • FAQ

Our Support

  • Our Support
  • Person-Centred Care
  • Personal Planning
  • Independence
  • Care Enquiries

Professionals

  • Professionals & Referrals
  • Quality & Registration
  • Referral Enquiry
  • Vacancies

Service Areas

  • City of Edinburgh
  • East Lothian
  • Midlothian
  • West Lothian

Help & Signposting

  • Discuss Support
  • Make a Referral
  • Frequently Asked Questions
  • Understanding Our Support
  • Quality & Registration
  • Work With Us
Not sure where to start? Contact us and we can discuss your enquiry and, where appropriate, help identify the next step.

Information

  • Privacy Policy
  • Cookies
  • Imprint
  • Contact Us

Follow Us

f Facebook IG Instagram X X @ Threads

Contact

Address
City of Edinburgh
EH15 3EU
Scotland
Telephone
07432 362561
Email
info@earlstondoune.co.uk
Website
earlstondoune.co.uk
QUALITY • REGULATION • LOCAL AUTHORITY COVERAGE

Earlston & Doune Care Services Ltd   |   Company No: SC831757   |   Care Inspectorate Registration: CS2025000424

ISO 9001 ISO 14001 ISO/IEC 27001 ISO 37001 ISO 45001

© 2026 Earlston & Doune Care Services Ltd. All rights reserved.

Privacy   •   Cookies   •   Imprint   •   Contact

0
Skip to Content
Earlston & Doune Care Services Ltd.
Earlston & Doune Care Services Ltd.
Home Page
About Us
Our Approach
Why Choose Us
Our Support
FAQ
Professionals & Referrals
Help & Signposting
Quality & Registration
Vacancies
Contact Us
Cookies & Data Privacy
Earlston & Doune Care Services Ltd.
Earlston & Doune Care Services Ltd.
Home Page
About Us
Our Approach
Why Choose Us
Our Support
FAQ
Professionals & Referrals
Help & Signposting
Quality & Registration
Vacancies
Contact Us
Cookies & Data Privacy
Home Page
About Us
Our Approach
Why Choose Us
Our Support
FAQ
Professionals & Referrals
Help & Signposting
Quality & Registration
Vacancies
Contact Us
Cookies & Data Privacy