ABOUT EARLSTON & DOUNE

Care with purpose.
Support with meaning.

Earlston & Doune Care Services Ltd is a Care Inspectorate registered care provider committed to thoughtful, person-centred support built around dignity, choice, independence, wellbeing and meaningful personal outcomes.

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DIGNITY
CHOICE
PURPOSE

WHO WE ARE

A care provider built around the individual.

Earlston & Doune Care Services Ltd exists to provide thoughtful, respectful and professionally governed care and support within people's homes and communities.

We recognise that every individual has their own history, personality, relationships, routines, abilities, preferences and aspirations.

Because of this, we believe good care should never be reduced to completing a standard list of tasks. Support should begin by understanding the person and identifying what matters to them.

Our role is to work within agreed care arrangements to support wellbeing, dignity, independence and meaningful participation in everyday life.

OUR PURPOSE

Support that strengthens everyday life.

The purpose of care is not simply to help someone complete an activity. At its best, support can contribute to independence, confidence, identity, relationships and connection.

That means asking more meaningful questions: What matters to this person? What would they like to continue doing? What support could help everyday life become safer, easier or more fulfilling?

Our approach is therefore centred on individual needs, preferences and personal outcomes rather than a one-size-fits-all model of care.

OUR STORY

Built from a belief that care should remain personal.

Earlston & Doune was established around a simple belief: people should not have to fit their lives around a rigid model of care.

Care should recognise individuality and be delivered with respect for the person's choices, strengths, routines, relationships and aspirations.

As an organisation, we are building our service on strong foundations including responsible governance, clear accountability, workforce development, information security, safety and continuous improvement.

Our intention is to grow carefully and sustainably while protecting the quality and integrity of the support we provide.

VISION & MISSION

What we are working to achieve.

Our direction is shaped by the experience we want people receiving support to have and the professional standards we expect from ourselves.

Our Vision

To contribute to communities in which people who require care and support can live with dignity, choice, independence, confidence and meaningful connection.

Our Mission

To provide safe, compassionate, reliable and outcomes-focused care and support that recognises the individuality of each person and is delivered through responsible professional practice.

OUR VALUES

Principles that shape how we work.

We want our values to be visible in everyday behaviour, communication, decision-making and service delivery.

Dignity & Respect

We recognise every person's individuality, privacy, rights, choices and personal identity.

Person-Centred

We seek to understand the person before determining how support should appropriately be provided.

Integrity

We aim to communicate honestly, behave ethically and take responsibility for the standards of our work.

Safety

Safeguarding, appropriate risk management and workforce competence form part of responsible service delivery.

Inclusion

We respect difference and aim to support individuals in ways that recognise personal and communication needs.

Continuous Improvement

We value feedback, reflection, learning and appropriate action to strengthen service quality.

THE PERSON BEYOND THE SUPPORT PLAN

Everyday life matters.

Good support recognises the importance of independence, relationships, confidence and belonging.

Independence

Supporting people to retain appropriate choice, confidence and participation in everyday routines.

Relationships

Recognising the importance of family, friendship, companionship and meaningful connection.

Partnership

Working constructively with relevant professionals, families and representatives where appropriate.

PEOPLE FIRST

The person comes before the process.

Policies, systems and procedures are important because they create structure and accountability. But care must ultimately remain about people.

We aim to balance professional standards with a human approach, recognising that every person has their own preferences, abilities and experiences.

Listen to individual views and preferences

Respect personal routines and identity

Promote independence where appropriate

Protect dignity and privacy

Support meaningful personal outcomes

Review support when circumstances change

GOVERNANCE & ACCOUNTABILITY

Good care needs strong foundations.

Delivering person-centred care requires more than compassionate intentions. It also requires appropriate systems, competent people and accountable leadership.

Our governance approach supports areas including quality assurance, safeguarding, workforce development, health and safety, information security, ethical conduct, environmental responsibility and continuous improvement.

We seek to learn from feedback, incidents, complaints, audits and service review so that learning can contribute to stronger systems and better practice.

Quality & Registration

QUALITY • REGULATION • MANAGEMENT SYSTEMS

Quality is something we work to maintain every day.

Earlston & Doune Care Services Ltd is registered with the Care Inspectorate. Our wider governance framework is supported by management systems addressing quality, environmental responsibility, information security, ethical conduct and occupational health and safety.

Care Inspectorate Registered ISO 9001 ISO 14001 ISO/IEC 27001 ISO 37001 ISO 45001

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OUR LOCAL FOCUS

Building trusted relationships across Edinburgh and the Lothians.

Our service development and referral activity focuses on Edinburgh and the Lothians. Individual service availability remains subject to assessment, location, staffing capacity and the scope of our registered service.

City of Edinburgh

East Lothian

Midlothian

West Lothian

WHAT DEFINES OUR APPROACH

Thoughtful care. Responsible practice.

Person-Centred

We seek to understand the individual rather than treating care as a standard package.

Outcome-Focused

Support should contribute to outcomes that are meaningful to the person receiving it.

Professionally Governed

Strong systems and accountable practice help support safe and reliable service delivery.

Quality-Led

Learning, feedback and continuous improvement form part of how we approach organisational development.

Locally Focused

We are building relationships with individuals, families, professionals and communities across Edinburgh and the Lothians.

Purposeful

Support should have a clear purpose: protecting dignity, enabling independence or contributing to an agreed outcome.

OUR COMMITMENT

Support That Is Personal.
Care That Is Purposeful.

This expresses how we believe care should feel: individual, respectful, thoughtful and connected to what matters in a person's life.

Start with a conversation.

Whether you are looking for support, exploring options for someone close to you or considering a professional referral, contact Earlston & Doune to discuss the circumstances and appropriate next steps.

Contact Earlston & Doune

Care with purpose. Support with meaning.

A care provider built around the individual.

Support that strengthens everyday life.

Built from a belief that care should remain personal.

What we are working to achieve.

Our Vision

Our Mission

Principles that shape how we work.

Dignity & Respect

Person-Centred

Integrity

Safety

Inclusion

Continuous Improvement

Everyday life matters.

Independence

Relationships

Partnership

The person comes before the process.

Good care needs strong foundations.

Quality is something we work to maintain every day.

Building trusted relationships across Edinburgh and the Lothians.

City of Edinburgh

East Lothian

Midlothian

West Lothian

Thoughtful care. Responsible practice.

Person-Centred

Outcome-Focused

Professionally Governed

Quality-Led

Locally Focused

Purposeful

Support That Is Personal. Care That Is Purposeful.

Start with a conversation.

Care with purpose.
Support with meaning.

Support That Is Personal.
Care That Is Purposeful.