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999Call where there is immediate danger, a serious emergency or a life-threatening medical situation.
A practical directory of health, social care, emergency, mental health, safeguarding, housing and community support for people across Edinburgh and the Lothians.
Earlston & Doune Care Services Ltd is not an emergency service. Use the appropriate emergency or urgent service where immediate help is required.
Call where there is immediate danger, a serious emergency or a life-threatening medical situation.
For urgent health needs that are not life or limb threatening, including urgent mental-health support.
For police matters that do not require an immediate emergency response.
Care and support needs do not always fit neatly into one service. Sometimes the right next step is a care provider. At other times it may be your local authority, NHS service, social work team, mental-health service, housing service or emergency service.
This page brings together useful routes for people, families, carers and professionals across Edinburgh, East Lothian, Midlothian and West Lothian.
Earlston & Doune is an independent care and support provider. Organisations listed on this page are separate organisations and are not operated by Earlston & Doune.
If someone is in immediate danger or there is a life-threatening emergency, do not wait for a response from Earlston & Doune. Call 999.
For healthcare, urgent medical needs and hospital services, use the appropriate NHS route. A medical emergency should always be directed to 999.
For urgent healthcare when your GP, pharmacy or dental practice is closed, or when you think you may need urgent care but it is not life or limb threatening.
111 NHS 24 →Major NHS Lothian hospital in Edinburgh. For hospital departments, appointments and current contact details, use NHS Lothian's hospital information.
Western General Hospital →Acute hospital serving Edinburgh and the wider region. Use NHS Lothian for current hospital, department and patient information.
Royal Infirmary →NHS Lothian mental-health hospital and specialist services. For urgent mental-health support, NHS 24 can also be contacted on 111.
NHS Lothian →Different services are available depending on whether someone needs emergency intervention, urgent mental-health support or simply someone safe to talk to.
If someone's life is in immediate danger or there is a life-threatening emergency.
Free, 24-hour urgent mental-health support for people of all ages across Scotland.
Confidential emotional support and someone to listen, 24 hours a day, 365 days a year.
Free confidential support for people aged 16 and over in Scotland who feel distressed, overwhelmed or alone.
Crisis support for people using or eligible to use Edinburgh's adult mental-health services.
Edinburgh urgent mental-health assessment route where GP support is unavailable or inappropriate.
Concerns about abuse, neglect, exploitation or an adult who may be unable to protect themselves should be taken seriously and directed to the appropriate statutory service.
Contact the adult social-work or social-care team for the local authority where the person lives. You do not need to investigate the concern yourself.
VIEW LOCAL AUTHORITY CONTACTS →If someone is in immediate danger, a serious crime is taking place, or an immediate emergency response is required, call 999.
CALL 999Contact Police Scotland on 101 for non-emergency police matters. Always use 999 where an immediate emergency response is needed.
CALL 101Scotland's Domestic Abuse and Forced Marriage Helpline provides confidential support. In immediate danger, call 999.
0800 027 1234Edinburgh, East Lothian and Midlothian use the shared out-of-hours emergency social-work route shown here.
0800 731 6969For a quality or governance matter specifically concerning Earlston & Doune Care Services Ltd, contact our Quality & Governance route.
quality@earlstondoune.co.ukHousing needs can be closely connected to health, independence and social care. Your local council can advise about the housing services available in your area.
Edinburgh emergency homelessness out of hours: 0800 032 5968
Depending on the circumstances, specialist or community organisations may be able to provide additional information and support.
Free confidential listening support, 24 hours a day, for anyone who is struggling or needs someone to talk to.
116 123Confidential phone and webchat support for people aged 16+ in Scotland experiencing low mood, distress or anxiety.
0800 83 85 87Confidential specialist support for people affected by domestic abuse or forced marriage.
0800 027 1234Information and support for people living with dementia, their families and carers.
0808 808 3000Unpaid carers may be entitled to information, advice, assessment and practical support through local carer organisations and local authorities.
FIND LOCAL SOCIAL CARE →Local NHS, council and third-sector services can provide support with alcohol or drug-related concerns.
NHS INFORM →Advice may be available on benefits, debt, housing, employment, consumer issues and other practical concerns.
CITIZENS ADVICE SCOTLAND →Scotland's national health-information service provides information about health conditions, services and self-care.
NHS INFORM →If your enquiry relates to arranging care and support, making a professional referral or an Earlston & Doune quality matter, contact us directly.
Earlston & Doune is not an emergency service.
This page is provided for general information and signposting. External organisations and services are independent of Earlston & Doune Care Services Ltd. Their contact details, eligibility criteria, opening hours and services may change. Where possible, use the linked official organisation website to check the latest information. Inclusion on this page does not imply ownership, control or endorsement by either party. In an emergency, call 999.
Contact us and we’ll help you identify the appropriate next step.
Social care across Edinburgh and the Lothians.
Local authority social-work and social-care teams can provide information, assessment and statutory support, including routes for raising concerns about an adult who may be at risk of harm.
Social Care Direct
For adult social-care enquiries, support needs, urgent social care and adult-protection concerns.
Adult Social Work Services
For care assistance at home, adult social-work enquiries and concerns about an adult who may be at risk of harm.
Adult Social Care
For general adult social-care enquiries, assessment and adult-protection concerns within Midlothian.
Adult Social Care Enquiry Team
A central contact route for adult social-care enquiries including support at home and occupational-therapy related enquiries.