CONTACT EARLSTON & DOUNE

Start with a conversation.

Whether you are looking for care and support, making a professional referral, contacting us about quality and governance, or simply need to speak with our team, we have a clear route for your enquiry.

Call 07432 362561 General & Care Enquiries

GENERAL & CARE ENQUIRIES

Contact Our Team

For individuals, families, representatives and general enquiries about Earlston & Doune and the support we provide.

contact@earlstondoune.co.uk

PROFESSIONAL REFERRALS

Referral Enquiries

For social workers, health and social care teams, commissioners and other appropriate professional referral enquiries.

referrals@earlstondoune.co.uk

QUALITY & GOVERNANCE

Quality Enquiries

For quality, governance, service feedback, quality assurance and continuous-improvement enquiries.

quality@earlstondoune.co.uk

Speak With Us

Prefer to talk? Contact our team by telephone to discuss the general nature of your enquiry.

Every enquiry begins somewhere.

You do not need to have every detail worked out before contacting our team.

TALK TO OUR TEAM

Tell us what you are trying to arrange.

Care and support enquiries do not all begin in the same way. Some people already know what they need. Others are beginning to explore their options.

Our starting point is to listen, understand the nature of the enquiry and identify the appropriate next step.

If you are an individual or family member looking for support, use our General & Care Enquiries route. Professional referrers have a dedicated referral address, while quality and governance matters have their own contact route.

Email Our Team Explore Our Support

THE RIGHT ROUTE

Direct your enquiry to the right team.

Our dedicated email routes help enquiries reach the most appropriate area of Earlston & Doune.

GENERAL & CARE ENQUIRIES

Looking for care or support?

This is the best starting point for individuals, families and representatives who want to discuss care, support or a general enquiry.

Initial care and support enquiries
Questions about our services
Family and representative enquiries
General company enquiries
Questions about arranging support

contact@earlstondoune.co.uk

PROFESSIONAL REFERRALS

Making a professional referral?

This dedicated route is for professional enquiries concerning potential referrals and the arrangement of appropriate support.

Social work referrals
Health and social care enquiries
Commissioner enquiries
Hospital and discharge-related referrals
Professional partnership enquiries

referrals@earlstondoune.co.uk

QUALITY & GOVERNANCE

Quality matters to us.

Use this route for enquiries relating to quality assurance, governance, feedback and continuous improvement.

Quality-related enquiries
Governance enquiries
Service feedback
Quality assurance
Continuous improvement

quality@earlstondoune.co.uk

CONTACT DETAILS

One organisation. Clear contact routes.

Select the route that best matches your enquiry. This helps us direct communication appropriately.

GENERAL & CARE ENQUIRIES

Contact

contact@earlstondoune.co.uk

For individuals, families and general enquiries.

PROFESSIONAL REFERRALS

Referrals

referrals@earlstondoune.co.uk

For appropriate professional referral enquiries.

QUALITY & GOVERNANCE

Quality

quality@earlstondoune.co.uk

For quality, governance and service feedback.

TELEPHONE

Speak With Us

Call our team to discuss your enquiry.

PROFESSIONALS & REFERRERS

A dedicated route for professional referrals.

We welcome appropriate enquiries from professionals involved in assessing, arranging, coordinating or commissioning care and support.

Providing clear initial information can help us understand the referral and consider the appropriate next step.

General nature of the identified support needs

Desired personal outcomes

Location where support is required

Proposed support pattern or frequency

Required or preferred timescale

Relevant professional contact details

Email Referrals Referral Information

QUALITY & GOVERNANCE

Quality conversations help services improve.

Quality is not only about policies and systems. It is also about listening, learning, reviewing practice and responding appropriately to feedback.

Our dedicated quality contact route provides a clear channel for quality and governance enquiries, service feedback and matters connected with continuous improvement.

QUALITY & GOVERNANCE quality@earlstondoune.co.uk

Quality & Registration

CARE & SUPPORT ENQUIRIES

What is helpful to tell us?

You do not need to have everything worked out before making an initial enquiry.

A few basic details can, however, help us understand what you are looking for.

The general type of care or support being considered

The area where support would be required

The preferred or required timescale

The general frequency or pattern of support

Whether an assessment has already taken place

Whether the enquiry is personal or professionally referred

Any important communication or accessibility requirements

Start a Care Enquiry

OUR LOCAL FOCUS

Edinburgh and the Lothians.

Our service development and referral activity focuses on Edinburgh and the Lothians. Individual support arrangements are subject to assessment, location, staffing capacity and registration scope.

01

City of Edinburgh

Service development and referral focus.

02

East Lothian

Service development and referral focus.

03

Midlothian

Service development and referral focus.

04

West Lothian

Service development and referral focus.

YOUR INFORMATION

Please take care with sensitive information.

An initial email will not usually require a complete medical, care or personal history.

Please avoid including unnecessary sensitive personal information in an ordinary initial enquiry. Where more detailed information is required for assessment or referral, the appropriate route for providing that information can be discussed.

Only information relevant to the enquiry should be shared through an appropriate and lawful route.

Read Our Privacy Policy

URGENT & EMERGENCY SITUATIONS

Our enquiry routes are not an emergency service.

The email addresses and ordinary telephone enquiry route on this page should not be relied upon for emergency assistance.

If someone is in immediate danger, seriously unwell or experiencing a life-threatening emergency, contact the appropriate emergency service.

Urgent health concerns should be directed to the appropriate NHS service. Adult-protection concerns may require the appropriate statutory safeguarding route.

Do not delay emergency assistance while waiting for a response to an ordinary Earlston & Doune enquiry.

Not sure where to start?

Contact us and we’ll help you identify the appropriate next step.

General & Care Enquiries Professional Referrals Call 07432 362561

Some website features require JavaScript. You can contact Earlston & Doune Care Services Ltd by telephone on 07432 362561 or email contact@earlstondoune.co.uk.